Privacy Policy
This Privacy Policy explains how Solivae Limited ("Solivae", "we" or "us") collects, uses, and discloses information about you when you use the Sloona mobile application (the "App" or the "Services"), and when you contact us.
Please review this Privacy Policy carefully and contact us if you have any questions. If you do not agree to this Privacy Policy, please do not use the Services.
Personal Information We Collect
The categories of personal information we collect depend on how you use the Services.
Information You Provide to Us
When you first open the App, you may answer optional questions about your evening habits, the kinds of stories you enjoy, your age range and your usual bedtime. If you create an account, where this feature is available, we collect the information you provide, such as your email address. If you contact us, we receive your email address and the content of your message.
Information Collected Automatically
We may collect certain information automatically when you use the Services, such as how you use the App (for example, stories and sounds played, listening time, favorites and screens viewed), device information (such as device model, operating system version, app version and language), identifiers generated by the App, your IP address, and general location information (approximate location derived from IP address).
Information We Collect from Other Sources
We obtain transaction information from the Apple App Store when you purchase a subscription, such as the product purchased, transaction dates and subscription status. If you install the App from an Apple Search Ads advertisement, Apple may provide us with attribution information about that campaign. We do not receive your payment card details.
Information Stored on Your Device
Your favorites, listening history, preferences and answers to the optional questions are also stored on your device. If you allow notifications, reminders are delivered by your device. You may change notification permissions at any time through your device settings.
How We Use Your Information
We use your information to:
- provide the Services, including delivering content and giving you access to your subscription;
- restore purchases and answer requests for customer or technical support;
- measure interest and engagement in the Services, and understand which advertising campaigns bring people to the App;
- develop, maintain and improve the Services, including debugging to identify and repair errors;
- detect and prevent fraud, abuse and security incidents; and
- comply with our legal obligations.
We may also create de-identified or aggregated information from the information we collect.
How We Disclose Your Information
Solivae does not sell your personal information, and we do not share it with advertisers.
Vendors and Service Providers. We share information with service providers that help us operate the Services, such as hosting, content delivery, subscription management and analytics. These parties process information on our behalf and only as needed to perform their services. You can learn more from their privacy policies:
- Apple (App Store purchases and advertising attribution): apple.com/legal/privacy
- RevenueCat (subscription management): revenuecat.com/privacy
- PostHog (product analytics): posthog.com/privacy
- Cloudflare (content delivery and hosting): cloudflare.com/privacypolicy
Business Transfers. If we are involved in a merger, acquisition, reorganization or sale of all or part of our assets, your information may be transferred as part of that transaction.
Legal Requirements. We may disclose information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the safety of our users or the public.
How You Can Exercise Your Privacy Rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict our use of it, and to receive a copy of it. We may ask you for details that help us verify your request and locate your information. If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please send a request to support@solivae.com.
Age Limitation
The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we might have any information from or about a child under 13, please contact us at support@solivae.com and we will delete it.
Security of Your Information
We take reasonable steps to protect your information and require our service providers to do the same. However, no system is 100% secure, and we cannot guarantee the security of any information.
Retention of Personal Information
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law (for example, for tax, legal or accounting purposes).
International Data Transfers
Our service providers may process information in countries other than the one in which you live, including the United States. Where required, we use appropriate safeguards for these transfers.
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy.
Contact Us
If you have any questions about this Privacy Policy, or to exercise your rights, please contact Solivae Limited at support@solivae.com.